Terms & Conditions

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These are the terms and conditions on which our independent trading company Gourdans LTD trade via our websites. Please read these terms and conditions carefully before ordering as these terms will apply to any  orders you place. We recommend that you print and retain a copy for future reference. By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order. If you have any questions relating to these terms and conditions please contact Gourdans directly before you place an order. Your use of our Sites, and any orders you place, is governed by our Terms& Privacy policy and our Cookie policy. Please take the time to read these, as they include important terms which apply to you

ORDERING

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by Gourdans LTD. Your contract with Gourdans LTD is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for delivery, you have ordered from within the correct areas covered for delivery. We do not store credit card details nor do we share financial details with any 3rd parties.
Payment Flow and Delivery Policy – Payment to be taken online during order submission.

Deliveries made on completion of orders, please be aware that we aim to deliver within 30 minutes of requested time slots this may vary during busy times and we will endeavour to update you via telephone.

In the unlikely scenario that you place an order on our Sites for collection from a store that is unable to fulfil your order, for example, if the store is closed, your order will be redirected to an alternative open local store. You should check your order confirmation email carefully before travelling to collect your order. Please contact us straight away if your order has been redirected to an alternative store and you wish to cancel your order.

PRODUCTS

All products are subject to availability. 

We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts. For full ingredient lists, and allergen information please contact Gourdans LTD directly.

If you have an allergy we kindly ask that you do not order online before checking with Gourdans LTD. Please telephone your concern and inform your order-taker directly in full of your allergies.

We do have a vegetarian option which is indicated on our menus. We also have procedures in place for producing your option that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our kitchen for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.

We have strict procedures in place for making dishes that are suitable for vegans, however, please note that we do not have a dedicated preparation or cooking area in our stores for vegan food. If you order a vegan option Gourdans LTD will do their utmost to ensure that the risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. 

Some products may have been previously frozen.

All our food handmade to order with fresh ingredients . The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the products you order may vary slightly from those images.

AVAILABILITY AND DELIVERY

We strive to maintain an excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Delivery isn’t easy – we believe in getting it right. That’s why we don’t support the use of third party delivery service companies to deliver our food. Trust the experts. We like to deliver our meals ourselves as it allows us to maintain high standards and ensure that you are delivered a piping hot meal.

Gourdans LTD will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

If your order is for delivery and you have requested delivery ‘asap’, our Franchisee will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing Gourdans LTD at the time. 

Delivery charges are included within the order cost.

CANCELLATION

You have the right to cancel an order by telephoning up until either:

  1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at Gourdans LTD sole discretion, be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that the Gourdans LTD needs to cancel your order after it has been accepted, Gourdans LTD will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.PRICE AND

PAYMENT
Prices are as quoted on our menus, Sites may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. The decision in relation to pricing is final and binding.

Payments, for orders placed via the Sites, are made directly to Gourdans

LTD OUR LIABILITY
If we fail to comply with these terms, we (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

However, we (as applicable) are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and at the time of your purchase.

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We, do not exclude or limit our liability for:

  1. death or personal injury caused by our, negligence;
  2. fraud or fraudulent misrepresentation; or
  3. any liability which cannot legally be limited or excluded.

WRITTEN COMMUNICATION
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you wish to contact us at any time, you should contact us via email.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and includes in particular (without limitation) the following:

  1. strikes, lock-outs or other industrial action; 
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks;
  6. the acts, decrees, legislation, regulations or restrictions of any government; or
  7. non-performance by suppliers or subcontractors.

WAIVER

If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.

SEVERABILITY

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

ASSIGNMENT

We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us, whether oral or in writing.

VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

THIRD PARTY RIGHTS

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FOOD HYGIENE RATING

The Food Hygiene Rating displayed against Gourdans LTD is retrieved from Food Standards Agency live data via the Food Hygiene Rating API.